SHIPPING AND DELIVERY POLICY

DELIVERY TIME AND COST

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY AND SHIPPED WITH DHL EXPRESS GO GREEN.
WE CHOOSE TO SHIP OUR PRODUCTS WITH DHL GO GREEN SHIPMENT SOLUTIONS. THIS MEANS THE PRODUCTS WILL TRAVEL WITH ALTERNATIVE VEHICLES, ON OPTIMIZED TRANSPORT ROUTES AND PASS THROUGH ENERGY-EFFICIENT WAREHOUSES IN ORDER TO ASSURE A REDUCE OF CO2 EMISSIONS COMPARED TO CONVENTIONAL SHIPMENT METHODS.
ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS.
DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.
ORDERS INSIDE THE EUROPEAN UNION TAKE APPROXIMATELY 24 HOURS TO ARRIVE (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 2-3 DAYS).
ORDERS OUTSIDE OF THE EUROPEAN UNION TAKE APPROXIMATELY 2-3 DAYS TO ARRIVE.

RICKOWENS.EU OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, SWITZERLAND, THE UNITED STATES, HONG KONG, JAPAN AND SOUTH KOREA ARE INCLUDED.
SHIPMENTS TO COUNTRIES NOT LISTED ABOVE WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY RICK OWENS.

TAXES AND DUTIES

 

ITEMS SHIPPED INSIDE THE EU UNION, SWITZERLAND, THE USA, HONG KONG, JAPAN & SOUTH KOREA ALL INCLUDE TAXES, DUTIES AND IMPORT FEES.

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO THE UNITED STATES (EXCLUDING CALIFORNIA, NEW JERSEY, FLORIDA AND NEW YORK) INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

ALL THE CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, FLORIDA, NEW JERSEY AND NEW YORK ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.

ORDERS TO ALL OTHER COUNTRIES MIGHT INCLUDE TAXES, DUTIES AND IMPORT FEES WHICH ARE COUNTRY SPECIFIC AND ARE NOT COVERED BY RICK OWENS. THESE FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER.

IF THESE PAYMENTS ARE NOT MET ON DELIVERY, THE ITEM DOESN’T CLEAR CUSTOMS OR IF THE ITEM IS NOT WITHDRAWN FOR ANY REASON, THE ITEM WILL BE SENT BACK TO RICK OWENS OR DESTROYED, DEPENDING ON LOCAL LAWS. RETURN IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.
REFUNDS WILL NOT BE GIVEN IN CASES IN WHICH THE PACKAGE HAS BEEN DESTROYED OR LOST ONCE SENT BACK TO RICK OWENS.

IF AND WHEN AN AGENT IS NECESSARY IN ORDER TO CLEAR A PACKAGE FROM CUSTOMS, THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY RICK OWENS.